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« Back to comments"What should we call people who go to the library and/or take advantage of library services? "
 From Dani in SC  1 minute ago.  
As part of the younger generation I think I'm a little odd in that I prefer patron, both as a service provider and as a service user. "Patron" to me indicates that the library values the person both as a user AND as an invested part of the organization. Without "users" we aren't a library - they're a necessary part of the service model, so that's just a descriptive term to me - useful for statistics and "usage" logs. "Patron" indicates that we care about the person's opinions and desires and needs, rather than just seeing them as another tick on a log-sheet to get us funded for the next year. Alternatives are not much better than User: Guest implies that the person is not welcome to STAY, Client indicates a distant relationship, and Customer is horridly impersonal.

Comment ID: 1352824344; Posted by User Originating from IP Address 198.204.92.x

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