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« Back to comments"What should we call people who go to the library and/or take advantage of library services? "
 From Jennie  1 minute ago.  
I like customer primarily because I think libraries are a business in many ways. We provide a service in the community and work to meet the needs of those who come in. In terms of ownership, I think that customers should have "ownership" in their experience and when I'm a customer in a store or anywhere, I consider myself an investor in that service/business. I want the people who come in to feel that same sense of investment.

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